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Shipping & returns

Overview

 

We ask that you please read and understand our Return Policy. Please let us know if you have any questions or concerns before purchasing.

The Sunday Dress ONLY OFFERS STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment. Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions.

ITEMS ON FINAL SALE WON'T BE REFUNDED and cannot be returned.

 

Returns & Exchanges

WE ONLY OFFER STORE CREDIT FOR RETURNS. WE DO NOT ISSUE REFUNDS TO THE ORIGINAL METHOD OF PAYMENT.

 

Return Policy:

  • Returns will be issued refunds in the form of a digital Gift Card
  • We must receive your return within 15 days of your order date to be eligible for a refund. International orders are allowed 30 days.
  • Shoes must be shipped back in their original shoe box. The shoe box needs to be placed in another box or mailer bag to avoid damage from shipping. Failure of this policy will result in a $5-$25 restocking fee based on the price of the shoes.
  • Returns must be scent-free, unworn, unwashed, with all tags attached. Please include your package slip with the return. 
  • Returns must be received within 15 calendar days of receiving your order (unless otherwise noted at purchase), at our warehouse. International orders have 30 days from receiving your order to return merchandise. For returned items past the 15 day return period, a 25% restocking fee will be subtracted from the store credit given. The 15 days start from the day the order was received by the customer. Returns older than 20 days will be rejected, and you will be contacted to have them shipped back to you at your expense. 
  • Sale items are final and cannot be returned or exchanged. 
  •  If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.
Where do I send my return to after approval?
 
Atte: Returns Department

The Sunday Dress

40820 Winchester Rd, Suite 1330

Temecula, CA 92591

USA

 
 
HOW WILL I RECEIVE MY STORE CREDIT? 
 
Expect an emailed E-Gift card within 3-5 business days of the delivery of your Return at our warehouse.
 
 
 
Do we offer return labels?

We do not offer return labels but hope to as we grow in the future!

 
 
Can I make a return past the 15 day period for store credit?

Unfortunately, we cannot accept clothing past the 15-day return policy for store credit. If items are returned past this period the customer will be required to pay a $6 shipping charge to have the items sent back.


FINAL SALE ITEMS: The following items are non-returnable. 
  • All accessories
  • All hats
  • All bodysuits
  • All masks
  • All jewelry
  • All intimates 
  • All sale items
  • White dresses with stains
  • Sunglasses
  • Swimwear
  • Lingerie
  • Worn items
  • Items with scents, deodorant, and signs of wear.
  • Shipping fees

 

If you return a non-returnable item the item will be disposed of or added to a donation pile. Store credit will not be issued. No exceptions.
 
 
 
Exchanges

If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit. 
 
Defective Items:
 
All defective merchandise must be reported within 5 days of receiving. Merchandise that has been washed cannot be accepted for store credit.
 
When you place an order with us please note that the liability is between you and USPS. We do not make any exceptions to this policy.
 
We are always happy to replace items that aren't marked as delivered but once the package has been scanned as delivered we are not responsible for lost or stolen packages. We do have a few recommendations to help track down your package.
  • Confirm that the shipping address you entered is correct.
  • Visit your local USPS office with tracking handy to see where the mailman dropped off your package
  • Check with neighbors to see if your package got dropped off next door. 
  • Sometimes USPS updates tracking information as "delivered" a few hours or even days earlier than the actual delivery. Please wait at least 48 hours to see if the package turns up.


Still have questions? Email us at contactus@thesundaydress.com with your full name, order number and we will get back to you within 24-48 hours.

 

Return policy updated September, 2021. By making a purchase on Thesundaydress.com you agree to this return policy. 

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